Refund Policy
Effective date: 17 February 2026
This Refund Policy applies to all subscription plans purchased for the Anabel AI executive assistant platform (“Service”) operated by Acumen Advertising DMCC.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all new subscriptions. If you are not satisfied with the Service within the first 30 days of your initial subscription, you may request a full refund, no questions asked.
How to Request a Refund
To request a refund, email support@getanabel.ai with your account email address and the reason for your request (optional). We will process your refund within 5–10 business days.
After the 30-Day Period
After the initial 30-day period, subscriptions are non-refundable. However:
- Monthly subscriptions: You may cancel at any time. Your access continues until the end of the current billing period. No further charges will be made.
- Annual subscriptions: You may cancel at any time. Your access continues until the end of the annual billing period. We do not offer pro-rata refunds for the unused portion of annual subscriptions.
Exceptions
We may offer refunds or credits outside this policy at our sole discretion in the following cases:
- Extended service outages caused by us (exceeding 72 consecutive hours).
- Billing errors or duplicate charges.
- Circumstances where the Service was materially different from what was described.
Plan Changes
If you upgrade your plan mid-cycle, the price difference is prorated. If you downgrade, the new lower rate applies from the next billing period.
Contact
For billing or refund enquiries:
Acumen Advertising DMCC
Unit 805, Tiffany Towers
Jumeirah Lakes Towers, Dubai, UAE
support@getanabel.ai
